Privacy Policy

Last updated: March 7, 2026

This Privacy Policy explains how Knwdle collects, uses, stores, and protects personal information when you use our website, web platform, and connected experiences including student and parent access.

1. Scope of this Policy

This policy applies to visitors, organisation administrators, teachers, staff, students, parents, and other authorised users of Knwdle.

• Public website visitors
• Organisation-managed users
• Student and parent accounts
• Support, billing, and account interactions

2. Information We Collect

Account and profile information

• Name
• Email address
• Phone number
• Role and organisation membership
• Profile photo, where supported

Academic and operational data

• Attendance records
• Assignments and submissions
• Notes, announcements, and files
• Test attempts, responses, and scores
• Invoices, payments, and receipts

Technical data

• Browser and device information
• Request logs and operational logs
• IP address and user-agent in limited cases

3. How We Use Information

• To operate Knwdle and provide its features
• To manage accounts, permissions, and organisation access
• To support attendance, fees, notes, tests, and announcements
• To provide support and onboarding
• To maintain platform security and reliability
• To process subscriptions, invoices, and payments

4. Data Ownership

Content and records created in Knwdle remain owned by the organisation or user that created or lawfully controls them, subject to applicable law and institutional arrangements.

Knwdle does not claim ownership over your educational content, files, or academic records. We process them only to operate and support the service.

5. Sharing of Information

We may share information only where reasonably necessary, including with:

• AWS-hosted infrastructure and related cloud services
• Storage and database systems such as S3 and RDS
• Payment processors such as Razorpay
• Institutions and authorised admins managing their workspace
• Authorities where legally required

6. Security Measures

• Role-based access control
• Permission-based visibility within the platform
• Session controls and authenticated access
• HTTPS / encrypted connections where supported
• Restricted access to production systems
• Operational logging and auditability

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain platform integrity, support institutions, handle billing, and comply with legal or operational obligations.

8. Your Rights

• Access your account information
• Request correction of inaccurate information
• Request deletion of eligible information
• Request export of eligible data where feasible

9. Children's Privacy

Knwdle is designed for institution-managed educational use. Student access may be created through school-managed accounts, invitations, or permitted sign-up flows supported by the institution.

10. Cookies and Sessions

Knwdle currently uses essential cookies and session mechanisms related to authentication and platform operation.

• __knwdle_session – authentication / refresh-session cookie
• __knw_auth_dead – auth-state / redirect handling flag

11. Changes to this Policy

We may update this Privacy Policy from time to time. When important changes are made, we will revise the date on this page and may provide additional notice where appropriate.

12. Contact